Lifewatch Frequently Asked Questions
How does your medical alert system work?
You have a medical pendant that you wear around your neck, or wrist. It is waterproof, so you can wear it in the shower, tub, or pool. If you need help, just press your panic button. A few seconds later, our Care Center begins a two-way conversation with you through the medical alarm console. You can speak hands-free and say specifically what you need. Example: "I don't need an ambulance, please call my daughter." It's not always a medical emergency. We will do whatever you ask us to do. However, if we are unable to speak to you, we would immediately dispatch the local paramedics to your home and notify key responders. Many customized solutions are available. Learn more about how our PERS systems work.
How far from the medical alarm system can I be heard?
The medical alert base unit has a sensitive speaker/microphone. In the average home, we can talk regardless of what room you are in. In the event that you are unable to communicate, even if you’re in the same room as the base unit, perhaps because of a heart attack, stroke, or choking, we would immediately dispatch local paramedics to your house. Call and ask about remote speakers and speaker pendants
What if the user is hearing impaired?
Our medical alert systems have a sensitive speaker/microphone. There are also special units amplified for the hard of hearing. When we don't hear the client and they don't speak, we will always assume it's an emergency and send help.
Does the unit work outside?
Yes. If you should have a problem outside the house, anywhere from 600 to 1500ft (optional) from the home, the system will work. For better voice quality and a pendant with a speaker in it, call 1-800-716-1433 and ask about the new Lifewatch Alert 911 , Lifewatch Cellular Medical Alarm, with GPS and Freedom Alert . It’s protection away from home!
Is the medical alert button hard to press?
The medical alert pendant is designed to be pressed firmly in order to prevent false alarms. Many personalized options exist for individuals who may have difficulties pressing the pendants. Remember all clients have a 30-day trial period. If you or a loved one is not satisfied, just return it with no questions asked.
Does the medical alert unit work with VOIP or DSL?
Yes. We have special equipment designed to work with these types of phones.
Can I use the medical alarm system if I move?
Yes. Simply give us 24 hours prior written notice so that we can update your file with the new address and telephone number. When you reinstall the unit, press the pendant and test the system. This way we can see that you are in the new location.
Who responds to my call for help?
A Lifewatch specialist at our Care Center will talk with you through the console. If assistance is needed, we will call your local EMS or EMT responders to help. We will even stay on the line with you until help arrives.
What If the electricity goes out?
Your medical alarm system has a battery back-up that will operate the unit for up to 5 days after an electrical outage. When power is restored, the battery recharges, so it is ready for any additional power outage.
How would the paramedics get into my home?
Neighbors, friends, family, or security could have a key. A key can be hidden and we would give the location to the EMS. The EMS can break in. The best solution is a Medi-Lok lockbox which we can provide.
What happens if I accidentally set off my medical alarm?
If you should ever accidentally set off your medical alarm, that's ok. Just tell the operator that you accidentally pressed the button. They will disconnect and no further action would be taken. We are there 24 hours a day and are happy to assist you. You can even press button just to say hello with no penalties.
I live in a rural area, can I still be covered?
Absolutely! We are a national company and you can have your service ANYWHERE in the United States.
How do I plug the unit in? Do I lose my phone jack?
You simply plug the system in like you would a telephone answering machine. You do not lose your telephone jack. Tell us if you have DSL, VOIP, Vonage Cable voice, etc.
Do I need a special phone jack to install the medical alarm?
No. Everything you need is included for a simple install. DSL needs filter.
How long does it take to get a response after I press the panic button for help?
About 15-30 seconds later, our care center will begin to have a two way conversation with you, to see how we can assist you. Come over locally when available 24hr. Customer service available.
If something goes wrong with my medical alarm unit, how do I get it fixed?
If this should happen, simply call our toll free number (1-800-716-1433) and we will attempt to fix the problem with you over the phone. If for some reason we cannot resolve the problem over the phone, we will send you a replacement that day at no charge.
How big is the medical alarm unit and pendant?
The console is about the size of your average telephone and sits easily on any table. The pendant is very lightweight and waterproof. It is not cumbersome in any way.
Need help? Call 1-800-716-1433
Need help? Call 1-800-716-1433
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